Shipping + Returns
IN-STORE RETURN POLICY
Returns accepted for exchange or store credit only within 14 days of purchase date if in original unused condition with tags attached and a copy of your receipt.
WEB STORE & IN STORE PICK UP RETURN POLICY
We understand the need to try things on. We're here to help via email and Instagram DM to send additional measurements and photos or answer questions before you make your purchase. Sometimes, things just aren't quite right though so here's our return policy...
Refund, exchange or store credit are eligible for the following items when requested within 7 days of delivery date (refunds to original payment methods will incur a 5% restocking fee, store credit will be issued for the full item value):
The following are eligible for store credit only:
Please note that Apothecary, Candles, Housewares, Lingerie, Holiday Ornaments, Pantry and Clothing and Shoes in the Sale section as well as all purchases made during special sale on sale (greater than 20%) promotions are FINAL SALE.
We have the right to deny credits if the merchandise returned does not meet our requirements.
Please follow the return procedure listed below to start your return.
How to Request a Return Authorization
All returns must be approved by Dotter. Before shipping back your return, send us an email at email@example.com and let us know which item you are returning. We will issue a return authorization number which must be included in your return package. Items must ship within 2 day of return authorization.
We recommend insuring and retaining tracking information as we are not responsible for packages lost in the mail. (We find that shipping via USPS Priority offers tracking at the most economical rate). Refunds will be processed within two days of receiving your return but the time it takes for it to show up on your statement will vary depending on your bank.
Please note that if you received free shipping on your order $10 will be deducted from your refund amount if the entire order is returned.
We are happy to offer free shipping on domestic orders over $200. We will not refund shipping fees on orders placed separately.
We cannot be held responsible for lost, stolen or delayed packages. Please contact your local post office to remedy the situation. We will do our best to assist you in sorting out the situation with the carrier. In some instances, this can take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing - please contact the shipping carrier directly to file a claim.
All international orders are FINAL SALE.
Unfortunately, we cannot be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded.