Shipping policy

SHIPPING

We cannot be held responsible for lost, stolen or delayed packages. Please contact your local post office to remedy the situation. We will do our best to assist you in sorting out the situation with the carrier. In some instances, this can take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.  

INTERNATIONAL

All international orders are FINAL SALE.

Due to the nature of international mail, it's very difficult to track your international package. If you’d like, contact us at hello@dotterstore.com to receive your Customs number, which can sometimes be used within your country's mail system to locate your package. Priority Air and Fedex parcels are able to be tracked, so please use these services if you'd like the extra security.

Unfortunately, we cannot be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shippings.